Privacy Policy — Nexify VPN

1) Scope

This Privacy Policy explains how Nexify LLC ("Nexify", "we", "us") collects, uses, and shares information when you use the Nexify VPN mobile app and our website (together, the "Services").

3) Information We Collect

Depending on how you use the Services:

a) Account & Subscription

• Apple App Store subscription status, trial status, and anonymized identifiers needed to verify entitlement.
• Country/region tied to your storefront.
• We do not receive your full payment card details.

b) App Usage & Diagnostics (minimal, service-operational)

• Connection metadata: timestamps of connection attempts, protocol, selected server/location, and performance metrics (latency, throughput, failure reasons).
• Device & app info: device model, OS version, app version, language, crash logs (if enabled).
• IP addresses: the app must process your IP to establish a VPN tunnel. We do not retain your source IP longer than necessary to provide the session and enforce security/abuse protections.

c) Website Data

• Standard web logs (e.g., IP address, user-agent, pages viewed).
• Cookies or similar technologies for essential site functions; any analytics cookies will be disclosed in a separate Cookie Notice (if used).

d) Support

• Email content and metadata you send to support@nexifyvpn.com.

4) Information We Do Not Collect Through the VPN

• The contents of your VPN traffic.
• Your browsing history or app usage outside aggregated, non-identifying performance metrics.
• DNS queries or destination IPs attributed to you as an individual.

5) Why We Process Data (Purposes)

• Provide & maintain the VPN Service (establish connections, route traffic, verify subscriptions).
• Performance & reliability (diagnose outages, optimize servers).
• Security & abuse prevention (detect fraud, attacks, spam).
• Customer support (answer questions, troubleshoot).
• Legal compliance (e.g., tax, accounting, law-enforcement requests as required by law).

6) Legal Bases (EEA/UK)

• Contract (Art. 6(1)(b) GDPR): to provide the Service you request.
• Legitimate interests (Art. 6(1)(f)): security, fraud prevention, service improvement.
• Legal obligation (Art. 6(1)(c)): compliance with applicable laws.
• Consent (Art. 6(1)(a)): for optional analytics or marketing (if any).

7) Retention

We keep personal data only as long as needed for the purposes above, then delete or anonymize it. Operational connection metadata is retained only as necessary for running and securing the service.

8) Sharing & Recipients

• Payment & Platform: Apple (App Store, subscriptions).
• Infrastructure/Operations: secure hosting providers and content delivery/security services.
• Support tools: email/helpdesk providers.

All vendors are bound by confidentiality and data-processing terms.

We do not sell your personal data.

9) International Transfers

We operate globally. When transferring personal data internationally, we use recognized safeguards (e.g., Standard Contractual Clauses) as required by law.

10) Your Rights

Depending on your location, you may request:

• Access, correction, deletion, or portability of your data.
• Restriction or objection to certain processing.
• Withdrawal of consent (where we rely on consent).

To exercise rights: support@nexifyvpn.com. We may need to verify your identity.

11) California & U.S. State Privacy Notices (CPRA/CPA/CTDPA/UCPA/VCDPA)

• We do not "sell" or "share" personal information as defined by CPRA.
• You may request access/deletion and limit use of sensitive data where applicable.
• We honor authorized agent requests and will not discriminate for exercising rights.

12) Children's Privacy

The Services are not directed to children under 13 (or under 16 in the EEA/UK). Do not use the Services if you are under these ages.

13) Security

We use administrative, technical, and organizational measures appropriate to the risk (encryption in transit, access controls, logging, and periodic reviews). No method is 100% secure.

14) Third-Party Links

Our Services may link to third-party sites. Their privacy practices are governed by their own policies.

15) Changes to this Policy

We may update this Policy from time to time. Material changes will be notified in-app or on our site. Continued use after changes means you accept the updated Policy.